Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to offlead ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

If you have any questions about this Privacy Policy, please contact us at info@offlead.app.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address (when you create an account)
  • Profile information (including your dogs' details)
  • Location data (with your consent)
  • Photos you upload to the app
  • Reviews and ratings you submit
  • Communication preferences

2.2 Device Information

We automatically collect certain information about your device:

  • Device type and operating system
  • App version and usage statistics
  • IP address and general location
  • Crash reports and performance data

2.3 Location Data

With your explicit consent, we collect your location data to:

  • Show you dog fields near your current location
  • Provide accurate directions to fields
  • Improve our search and recommendation features

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our services
  • Personalise your experience
  • Show relevant dog fields and recommendations
  • Process and display your reviews and ratings
  • Send important updates and notifications
  • Improve our app and services
  • Ensure app security and prevent fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our app:

  • Google Maps (for mapping and location services)
  • Firebase (for app analytics and crash reporting)
  • Stripe (for payment processing, when applicable)
  • Cloud hosting providers

4.2 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage practices

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Delete your account and associated data
  • Opt out of certain communications
  • Withdraw consent for location tracking

6.2 Location Services

You can control location access through your device settings. Disabling location services will limit some app features.

6.3 Account Deletion

To delete your account and all associated data, please email us at hello@offlead.app or visit our Delete Account page.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will permanently remove your data within 30 days.

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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